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Maintaining a clean & secure network

It has never been quicker or easier to deploy a server. Providers such as us allow customers to deploy a flavour of Linux (CentOS, Ubuntu, or Debian) in less than 60 seconds! This is fantastic, as it allows everyone from beginner server administrators to professionals to quickly utilize the many capabilities that Linux has to offer.

However, as with any operating system (i.e. Windows, Linux), it is vital that steps are taken to protect your server from attackers (this could be humans, or automated bots), as the consequences can be costly — consuming both time and money.

What can happen if a server isn’t properly secured?

Some of the most common consequences of a hacked/compromised server are that the server will be maliciously used for one or more of the following:

  • Spam: This one is pretty simple to grasp the concept of. Attackers may use your server to send out unsolicited mail. This could be anything from promoting their own websites, to financial investment emails where large sums of cash are offered.

  • Phishing: This is a practice in which a web page or email is maliciously crafted in order to trick readers into entering credit card details, login details, and so on into a bogus/fake form. Quite often, PayPal and Google are targetted.

  • Hacking: Your server may be used to attack other servers or internet devices. For example, it may be used to “bruteforce” login forms or protocols such as SSH, RDP, WordPress, etc. This can involve trying lots of username and password combinations.
How does Ethernet Servers combat this problem?

We proactively monitor all of our IP addresses against all of the leading blacklists, including Spamhaus, Spamcop, blocklist.de, and many others. By doing so, we become aware of any outbreaks of spam, compromised servers, etc. very quickly.

The information we get is then forwarded to the respective customer for review. Our team has a great deal of experience combatting many types of security issues, and are on hand 24/7 to provide assistance. Our efforts help to ensure that our customer servers and websites are safe, and that our IP addresses are clean.

How can I check my server IP for blacklists?

Don’t panic! We do that for you, and will contact you in the event a blacklist appears. The method in which we monitor our IP addresses is courtesy of a free and open-source project on GitHub. If you wish to monitor your IP address(es) yourself, there are some free options that we can recommend, such as:

https://mxtoolbox.com/blacklists.aspx
https://hetrixtools.com/blacklist-check

We hope this article has been of help, and please feel free to contact us with any questions or concerns!

Categories
Our Company

Becoming the best we can be, and how we do it!

Ethernet Servers was founded back in 2013, and one of our core principles has always been to do things properly. It sounds straight-forward, and potentially, not very ambitious, but we believe it’s critically important. In this article, we’ll be looking at what makes our web hosting truly special!

First of all, let’s ask a question: how does a company normally improve?

There are many possible answers to this question, such as: introducing more products, or adding more features to an existing product. These approaches work well when it comes to increasing sales and brand awareness, but do they improve the actual customer experience? That depends, but the chances are the answer is: they don’t.

We’ll now take a closer look at how we, Ethernet Servers, improve the experience that we provide to all of our customers, and, it’s all about support tickets! If someone sends a ticket in, there’s usually one of two reasons as to why:

  • Something isn’t working properly
  • Something needs installing, or tweaking

For every ticket that we process, it gets looked at again later (sometimes the same day, or the next day) – even if everything has been sorted out, and no further action is required. Once that has happened, it gets assigned a “Reviewed” status.

What is the “Reviewed” status?

It’s our way of saying that a ticket has been looked at in its entirety – from start to finish. We look at two factors:

– What was the ticket about?
– How can we improve?

By doing this, we make our service better! We try to ensure that everything works flawlessly out-of-the-box, saving you time, and hassle.

In other words: to us, solving that particular ticket isn’t good enough. We have to ensure it’s permanently resolved, for new and existing customers.

Can I have some examples?

Certainly! We’ll use some real examples from recent tickets:

  • A customer opened a ticket to state they had reached the operating system reinstall limit of 30, as pre-defined by SolusVM (our control panel vendor). We removed the limit for this customer, as well as all other existing customers, and new orders.

  • A customer tried to set a Reverse DNS (PTR) record, but our control panel refused, insisting that no matching A-Record had been set. This was caused by slow DNS propagation. We switched to Cloudflare’s DNS resolvers (1.1.1.1, 1.0.0.1) to combat this, who offer near-instant propagation!

  • A customer contacted us to state that they were unable to install Docker, and they needed the “FULL” netfilter enabled on their VPS. We granted the permission to their VPS, and also to all of our other customers (new & existing orders).

    For more examples, check out our Changelog. Most entries are as a result of improvements we’ve made from customer support tickets.

How does this benefit me?

It means that everything “just works”, exactly as it should do. We take the hassle out of hosting, making it quick and easy for everyone – from the casual WordPress blogger to the seasoned Linux systems administrator.

You shouldn’t have to open a ticket to request a certain feature is installed or enabled, and similarly you shouldn’t have to report something that doesn’t work. We provide a service that we’re proud of, and would happily use ourselves if we were customers!

Conclusion

We hope that this article has been helpful, and given you an insight into how much we work day in, day out, to make our hosting as good as it possibly can be!

Our continuous work in this area enables us to give maximum effort in each and every ticket that we receive, ensuring that you get fast and high-quality support.

Feedback is always welcomed — please get in touch to let us know how we can offer you a better service!